Common questions. Straight answers.

Light-duty hook fees start at $95 plus disclosed mileage, quoted flat before we dispatch. Typical local tows under 10 miles total $95-$175. Heavy-duty hook fees start at $285. Motorcycle, RV, long-distance, and specialty (exotic, classic) are priced separately - always written and flat. You hear the number before the truck rolls.

No. Dispatch is 24/7 at the same rate. Same-price nights, same-price Sunday mornings, same-price Cook Out 400 race weekend. No surge pricing.

Credit card, debit card, Apple Pay, Google Pay, Zelle, and cash. Payment is taken at the drop-off; the driver runs a card reader on the truck.

Yes. AAA, Allstate, Geico, USAA, State Farm, and most major motor clubs route calls through us. Call your insurance or motor club first if you have coverage - they typically dispatch directly and cover the tow.

Average arrival across the Richmond metro is 25-40 minutes for standard calls. Richmond Core and Henrico usually run faster; the Tri-Cities and the Western Edge counties can run 40-60 minutes depending on traffic and distance. We give a real ETA when you call, not a script.

We cover the whole Richmond metro - Richmond Core, Henrico West and Henrico East, Chesterfield, Hanover North, the Tri-Cities, and the Western Edge counties. Downtown event and General Assembly-session coordination handled directly. Long-distance work arranged statewide.

Yes. I-95, I-64, I-295, SR-288, the Powhite Parkway, and the Downtown Expressway - we work every Richmond-area highway, bridge, and toll crossing. For police-directed freeway tows we follow the standard rotation. For private calls on the shoulder, we dispatch directly.

We come to you. The I-95/I-85 split at Petersburg, the Tri-Cities' documented fog belt, and the Western Edge counties out toward Powhatan and Goochland all run longer, 40-60 minutes, but we carry the right gear. Pin-drop your location or give the nearest exit, cross street, or mile marker when you call.

AWD, 4WD, and all EVs must go flatbed - no exceptions. Wheel-lift works fine for standard FWD or RWD sedans and most trucks. Lowered, damaged, or luxury vehicles should go flatbed for safety. Tell us year/make/model when you call and we route the right truck.

Yes. Every EV needs a flatbed - the drive motors stay engaged with the wheels. We move Teslas, Rivians, Mustang Mach-Es, Lucids, and Hummer EVs regularly. If the battery is completely dead and the transport mode will not engage, we have workarounds.

Yes. Motorcycles get low-deck flatbeds with soft straps. Class A, B, C motorhomes and fifth-wheels all handled with our heavy wreckers. We tell you on the phone what truck is coming.

Yes. Common routes from Richmond: Washington DC, Virginia Beach, Charlotte, Raleigh, Philadelphia. Flat-rate written quotes. Scheduled pickups preferred; same-day available for emergencies.

Yes. We carry high-capacity jump packs on every truck. If the battery is the only issue, you drive away after a 10-minute idle. If the alternator or battery is bad, we tell you honestly and can tow from the same call.

Yes. We bring the tools and we swap the spare. On a freeway, we may recommend a short tow to a safe lot for the swap - freeway shoulder tire work is dangerous and often illegal without a lane closure.

Yes. 2-gallon minimum, gas or diesel. Enough to get you to the nearest station. Fuel is charged at cost plus a small service fee.

Yes for most standard vehicles. Some newer models with transponder keys require a locksmith or dealer; we tell you on the phone whether we can help or you need a specialist.

Most comprehensive and collision policies cover post-accident towing. Call your insurer right after the tow and we provide a detailed invoice with scene location, reason, and destination - exactly what adjusters need.

Yes. We coordinate with Virginia State Police, Richmond Police, Henrico Police, Chesterfield County Police, and departments across the metro on every type of accident scene. If law enforcement is on scene, we work directly with the officer on removal and destination.

Yes. Your car goes where you want it. We deliver to any shop, dealer, or storage across the Richmond metro, and coordinate long-distance delivery to out-of-area destinations.

Yes. We sign written agreements compliant with Virginia's private-property towing law (Va. Code § 46.2-1231) with apartment complexes, HOAs, and retail lots across the metro. Posted signage listing our fees, the required notice to law enforcement, and release procedure are all handled on our side. No cost to the property.

Virginia law requires the tow company to notify local law enforcement and post its full fee schedule where the vehicle owner can see it. Call us with your license plate - if we have the car we tell you where it is, what the release fee is, and what paperwork you need (driver's license + registration in most cases). Richmond also runs a live towed-vehicle lookup at apps.richmondgov.com, and Richmond's non-emergency line (804) 646-5100 can point you to a police-directed tow.